Warranty

When you think a defect item qualifies for warranty please let us know by using the return form.

In accordance with the European guidelines we use a 2 year warranty on our products. However, the warranty only includes the resupply of faulty goods, on condition that it is established that this involves a manufacturing fault.

For faults resulting from improper handling, as well as for those cases for which the cause of the fault is not the result of a manufacturing fault, the guarantee lapses.

For more information on this subject we refer you to our general conditions.

You can download the return form here.


Deposit

On some parts, including the Parts listed below, the deposit rules apply. These are mainly overhaul parts:

Engines

Engine starters

Steering boxes

Shafts

If you send the correct item back to us, your deposit will be refunded. One of the conditions is that the returned goods are found suitable for overhaul by either DG Spare Parts Service or the manufacturer.

For more on this subject we refer you to article 11 of our general conditions


​Transport

Transport of the goods to be supplied by us is carried out for account of the purchaser. The costs for transport on the order confirmation/internet invoice are indicative. This is a base rate. If supplements apply because of different measurements or weight we will contact you before sending the package.Every Monday till Friday De Graaf SPS has a bus driving around the Netherlands and Belgium. We deliver orders from customers. This service from De Graaf is only for businesses and it's based on route, order day and the amount of the order.

Track & Trace

We use PostNL and UPS for transport of the packages. If you leave your email address we will be able to send you an email with your Track and Trace number. With this information you van follow your order and you will know on which date it will be delivered.

Please note that the responsibility of the goods is no longer in our hands once we handed over the goods to the transporter.

The goods to be supplied may be insured on request of the client, where the costs are for account of the client.

For more information on this subject we refer you to our general conditions.


Returning goods

It is always possible that you have to send one of the products back to us. It could be that we send the wrong article by accident or warranty. Download the return form here. Send the completed form along with the product you are returning. One of our staff members will contact you as soon as possible to process the returned goods.

Please note that the parts you send should be properly and in the original packaging.

If you have any doubts or questions in mean time? Please just contact us using the contact information below:

De Graaf Spare Parts Service
Energieweg 77
2382 NH Zoeterwoude
The Netherlands

sales@dgautomaterialen.com

Tel: 0031-(0)71-541 9450
Fax: 0031-(0)71-541 9268

 

Since 1969 every day better
Largest assortment original fit
Many satisfied customers for over 20 years

Contact

 Contact De Graaf Automaterialen

De Graaf Automaterialen
Energieweg 77
2382 NH Zoeterwoude
General conditions

T 0031 - 71 - 541 9450
F 0031 - 71 - 541 9628
    WhatsApp
Mon - Thu 8.00 am - 5.00 pm  / 
Fri 8.00 am - 4.30 pm  
sales@dgasps.com
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